Associate Customer Service Supply Chain Dry EM
Are you passionate about delivering exceptional supply chain support and looking to make an impact in a dynamic life sciences environment? Join our team as an Associate Customer Service Supply Chain Dry EM, where you'll play a pivotal role in ensuring seamless product flow from Contract Manufacturers to affiliates, supporting critical operations that impact patient outcomes worldwide. This full-time contract position based in Kinsale offers an exciting opportunity to work at the forefront of supply chain excellence, collaborating with diverse teams and utilizing cutting-edge systems to enhance service quality.
Key Responsibilities:
- Receive, manage, and release customer orders accurately and on time
- Serve as the day-to-day contact for affiliates, communicating changes, priorities, and status updates
- Coordinate steps when expediting is necessary to meet delivery deadlines
- Establish and nurture internal relationships with key departments and functions
- Track orders and shipments proactively to prevent delays
- Ensure compliance with customer contracts and supply agreements
- Communicate regularly and proactively with customers and internal teams
- Support continuous improvement initiatives by identifying process efficiencies
- Leverage knowledge of customer needs to enhance service levels and satisfaction
Required Skills:
- Positive attitude & strong customer service mindset
- Excellent organizational, prioritization, and communication skills
- Ability to work effectively on multiple tasks and under pressure
- Strong problem-solving and teamwork abilities
- Proficient in SAP & demand management systems
- Attention to detail and proactive communication
- Flexibility and initiative in a fast-paced environment
Preferred Education and Experience:
- Bachelor's degree or equivalent work experience
- Customer service experience within a Contract Manufacturing environment
- Familiarity with manufacturing and supply chain processes
- International or distribution/logistics experience (preferred)
- Ability to converse in a second language (preferred)
- Knowledge of APICS certification is a plus
Ideal candidates are motivated self-starters who thrive in collaborative, fast-moving settings and are eager to contribute to a world-class supply chain team. Embrace this opportunity to develop your career in life sciences - if you're ready to deliver your best, apply now and be part of our dedicated team!
WHY LSC?
LSC work exclusively in the Life Sciences sector. Founded and run by contractors, we understand contracting first-hand and have created a unique approach to make the process as smooth as possible, so you can focus on delivering your best work. With over 23 years' experience supporting the industry, we bring deep sector knowledge and long-standing client relationships. At LSC, we partner with you for the long term, not just the duration of your contract. We are committed to building lasting relationships and will work closely with you to ensure you are placed on projects that challenge, develop, and reward you throughout your career.
Note: Are you currently eligible to work in Ireland? As this is a contract opportunity, you will need to hold a Stamp 1G or Stamp 4 visa to apply. Apply via this advert or contact Siobhan Cummins on 021 4777329 if you have any questions about this role. Find out more about working with LSC at lscconnect.com
