LSC is seeking an Account Manager who will manage leads, pipeline new opportunities and promote campaigns to existing and new LSC clients. The Account Manager will focus on building strong working relationships with existing key client contacts to ensure up to date information on client requirements.
The Account Manager will also liaise with the Contracts Management team and help with the management of LSC personnel on site to ensure a smooth onboarding and continuing high level of service to LSC clients.
GENERAL SCOPE OF RESPONSIBILITIES:
- Drive growth by promoting LSC services to target clients
- Develop relationships through phone, email, social media and professional networking
- Manage LSC contacts and relationship with existing clients
- Identify and develop new relationships with other prospective hiring managers within the Account
- Analyse and present monthly analytics to management
- Work towards assigned business and pipeline goals while prioritizing an outstanding client experience.
- Contribute to LSC sales and marketing strategy in generating and developing business growth opportunities. Work with marketing as a critical member of a sales team and work closely with LSC clients and partners - to maximize results and open up new opportunities.
- Lead generation and qualification, promote client campaigns from conception, planning, execution, and launch to post-launch analysis.
- Explore and understand complex customer requirements to create a strategic plan of action.
- Focus on UX and driving the development of new products and service offerings to ensure best in class service to our clients.
- Prepare and conduct presentations, while maintaining effective communication.
- Timely and accurate updating of Account Plans for key clients assigned.
- Achieving targets set within the Account Plans.
- Regular review of account plans with LSC Management to consistently manage & improve performance of the account to ensure sustained growth on key accounts.
- Management of existing & new client contacts.
- Quarterly onsite presence on all key accounts assigned.
- Actively manage all issue escalations on key accounts.
- Actively manages all open vacancies to ensure all required information is available to the recruitment team in a timely manner.
- Working closely with client contacts on initial offers and closing out offers.
- Working closely with client contacts on contract extensions, rate reviews and closing out.
- Management of new contract or contracts changes with existing consultants.
- Review and negotiate new client contracts and client contract extensions, ensure all T&C's and compliance requirements flow down and are accurately captured for the LSC contracts and compliance team.
KEY COMPETENCIES REQUIRED:
- Excellent interpersonal skills as well as excellent communication skills, both written & verbal.
- Ability to operate as part of a team is critical & also ability to self-manage and work independently.
- Customer focused & Innovative.
- Attention to detail.
- Results and performance driven.
- Adaptable and flexible.
- Ability to manage ambiguity.
QUALIFICATIONS AND EXPERIENCE:
- 3rd level qualification in a scientific/technical/business discipline a distinct advantage.
- Life Science experience is a distinct advantage
- Account Management &/or Customer Service &/or sales experience.
