LSC has an exciting opportunity for a Service Delivery Manager & Workforce Engagement professional to join a pharmaceutical company in Cork. This is a chance for you to work with a global company that strives for excellence in every aspect of its operation and has a huge reputation for its diverse working culture.
Overview:
The Service Delivery Manager is responsible for ensuring the seamless delivery of LSC services to our clients, with a strong focus on people management, HR practices, and team performance. This role is pivotal in enhancing the client experience by leading a high-performing team, managing employee engagement, and ensuring compliance with HR policies and GMP standards.
This position is primarily based on client sites, overseeing the day-to-day performance, development, and wellbeing of LSC colleagues deployed on-site.
Key Responsibilities:
- Lead and manage the on-site team, ensuring high levels of engagement, performance, and compliance.
- Act as the primary HR contact for all on-site employees, handling queries, supporting employee relations, and ensuring adherence to HR policies.
- Oversee recruitment, onboarding, and training of new team members, ensuring alignment with company standards and client expectations.
- Conduct regular performance reviews, manage disciplinary and grievance procedures, and support career development initiatives.
Ideal Candidate Profile:
- Proven experience in HR or people management roles, ideally within a GMP or manufacturing environment.
- Strong leadership skills with a track record of managing teams and driving performance.
- Solid understanding of HR policies, employment law, and best practices in employee relations.
- Experience in handling disciplinary, grievance, and performance management processes.
- Excellent communication and interpersonal skills, with the ability to build trust and rapport across teams.
- Comfortable working in a fast-paced, highly regulated environment with shifting priorities.
- Knowledge of Health & Safety standards, risk assessments, and compliance documentation.
- Experience in coaching, mentoring, and developing individuals and teams.
Note: Are you currently eligible to work in Ireland? You will need to hold a Stamp 1G/Stamp 4 visa to apply!
Call Stephen Abdullah at LSC on +353214718214 to discuss this new role in detail or apply directly via this advert
